Frequently Asked Questions

General Questions

What is Appzi?

Appzi is a feedback and survey collection tool that lets you gather user feedback directly on your website. Create surveys (NPS, CSAT, CES, or custom) and display them to visitors based on targeting rules.

Is Appzi free?

Appzi offers both free and paid plans. Check appzi.com/pricing for current pricing.

What browsers does Appzi support?

Appzi works on all modern browsers:

Chrome (last 2 versions)
Firefox (last 2 versions)
Safari (last 2 versions)
Edge (last 2 versions)

Mobile browsers are fully supported.

Installation & Setup

Do I need to install Appzi on every page?

Yes, include the Appzi script on every page where you want surveys to appear. Add it once in your site’s template or layout file—not manually on each page.

Can I use Appzi with a Single Page Application?

Yes! Appzi works with React, Vue, Angular, and other SPAs. See Installation for framework-specific examples.

Does Appzi slow down my website?

No. The Appzi script:

Loads asynchronously (async attribute)
Is very small (~20KB gzipped)
Doesn’t block page rendering
Loads survey content on-demand

Can I self-host Appzi?

Self-hosted bundles are available for enterprise customers. Please 📧 reach out for details.

Survey Configuration

How many surveys can I have active at once?

You can have multiple surveys active simultaneously. Appzi automatically determines which survey to show based on targeting priority.

Can I show different surveys on different pages?

Yes! Use Page Targeting rules:

Homepage survey targets /
Pricing survey targets /pricing
Blog survey targets /blog/*

See Targeting Rules for details.

Can I customize the survey design?

Yes, customize:

Colors (background, text, buttons)
Fonts
Logo
Position on screen
Button text
Thank you message

How do I prevent surveys from appearing too often?

Set frequency limits in survey settings:

Once per user (ever)
Once per session
Once per X days
After X page views

Targeting & Triggers

What’s the difference between targeting and triggers?

Targeting determines where and who:

Which pages (URL rules)
Which devices (desktop/mobile/tablet)
Which users (logged in, returning, etc.)

Triggers determine when:

Immediately on page load
After X seconds
After scroll X%
On exit intent
After X page views

Yes! Use JavaScript to trigger surveys:

// When user clicks a button
document.querySelector('#feedback-btn').onclick = () => {
  appzi.openSurvey('CONFIG_ID');
};

See Triggering Surveys for more examples.

Can I show surveys only to logged-in users?

Yes, set a userId to mark users as authenticated:

window.appziSettings = {
  userId: "user_123",
};

Then use the “User is logged in” targeting rule in the Appzi Portal.

Data & Privacy

What data does Appzi collect?

Appzi collects:

Survey responses (what users submit)
Page URL where survey was shown
Timestamp of submission
Browser/device type (user agent)
Custom data you choose to send

Appzi does NOT automatically collect:

Personal information (unless you add it)
Browsing history
Passwords or sensitive data

Can I add custom data to responses?

Yes! Use the data property:

window.appziSettings = {
  data: {
    userId: "123",
    plan: "premium",
  },
};

See Adding Custom Data for details.

Yes, Appzi is GDPR compliant. You control what data is collected. See Privacy Policy for details.

Can I export survey responses?

Yes, export responses as:

CSV file
Excel file
JSON (via API)

Technical Questions

Does Appzi work with Content Security Policy (CSP)?

Yes! See the Content Security Policy guide for required directives.

Can I use Appzi with Google Tag Manager?

Yes! Add the Appzi script via GTM:

Create new tag
Tag type: Custom HTML
Paste Appzi installation script
Trigger: All Pages

Can I capture screenshots with Appzi?

Yes! Appzi can capture screenshots automatically with feedback. See Screenshot Configuration.

Does Appzi work on localhost?

Yes, but screenshots require the client-side renderer:

window.appziSettings = {
  render: {
    type: "client",
  },
};

Troubleshooting

Survey isn’t appearing—what should I check?

Is the script installed?
Is the survey active?
Do targeting rules match?
Have trigger conditions been met?
Check browser console for errors

I see “appzi is not defined” error

The Appzi script isn’t loaded. Check:

Script tag is present in HTML
Token parameter is correct
No ad blockers blocking the script
No CSP violations in console

Screenshots are blank—how do I fix this?

Use the client-side renderer:

window.appziSettings = {
  render: {
    type: "client",
  },
};

Account & Billing

How do I change my email address?

See the Change Email guide for step-by-step instructions.

How do I cancel my subscription?

Log in to Appzi Portal
Go to Settings → Billing
Click “Cancel Subscription”

Your surveys remain active until the end of your billing period.

Still Have Questions?

Email 📧 support@appzi.io
Visit appzi.com